Room Division (Housekeeping & Front Office)

The Room Division Program (Middle Level / D2) is designed to produce professionals with in-depth competencies in Housekeeping and Front Office operations. Participants will learn five-star hotel operational standards, guest service techniques, room management, linen handling, and the use of modern reception and administrative systems. This program prepares graduates to take on entry-level supervisory positions in hotels and other accommodation industries.

Program Objectives

• Understand the structure, functions, and workflow of the Room Division comprehensively.
• Master intermediate to advanced housekeeping techniques.
• Be able to handle front office operations in accordance with international standards.
• Master the use of Property Management Systems (PMS).
• Be able to handle guests professionally (guest handling).
• Be able to manage inventory, linen, and operational equipment.
• Be able to coordinate effectively across departments.
• Be ready to work as a Senior Room Attendant, Front Desk Agent, or Room Division Supervisor Trainee.

Brief Curriculum

• Advanced Room Cleaning Procedures
• Advanced Public Area Practices
• Linen & Laundry Management
• Floor Supervisory Skills
• Lost & Found Management
• Guest Room Inspection Techniques
• Housekeeping Reports & Documentation
• Reservation Procedures & Management
• Check-in / Check-out Process
• Handling Guest Complaints (Advanced Level)
• Basic Night Audit
• Cashiering & Billing
• Telephone Etiquette & Call Handling
• PMS Operation (Fidelio, Opera, or similar systems)